I'm giving 4 star just because it took a month to be delivered. But the support service (i spoke with Alice) was great. I've send an email about two weeks after i put my order. Since it was taking so long to get my coat I asked for a cancellation. They explain to me that it was too late to cancel it, so Alice upgraded my shipping method and the coat arrived a week after the last email we exchanged. I had also an issue with the custom duties and she take care of everything. The coat turn out to be incredible, so warm, perfect color and shape! It was a bless that i couldn't cancel my order.
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