Honestly I was really afraid of ordering on their website because all the "reviews" on internet were in fact paid collaboration. I ordered on January 1st and received my package on January 12th which is very reasonable. I didn't had to communicate with the support so I cannot review that. However, the product (corvian wool coat) was very soft and high-quality. It did fit me well so I don't have to send it back (usually the complaints are about the returns). If you are sure that you will keep the product I think it's a nice investment. If you are unsure, be aware that the shipping return cost would be expensive.UPDATE: The buttons on the inside and the collar of the neck part are way too loose I lost a button and had to go repair it.
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