I am extremely disappointed with my experience. The $325 wool coat I had waited over two weeks for was poor quality. It lacked the structured fit shown in the photos as well as a loose stitched button dangling off the front, it felt cheap. Beyond the product issues, they lack in staying on top of communication. After consistent emailing for a refund I was able to get a return label made. It was returned to their facility within 2 days. I didn't get my refund back for over a month. I had to keep emailing them numerous times before someone eventually got back to me. Their excuse was a "system error on their end." I suspect they would have kept my money. I looked at other reviews and I am not the only one this has happened to. Where they go radio silent once you return their product. Buyers beware! It comes off as high fashion but really it is over priced fast fashion from China. I will never be purchasing from this company again.
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