AVOID AT ALL COSTS We purchased two vehicles from a local dealer, and while the sales process went smoothly, the aftercare has been absolutely terrible. They assured us they would refund us money three weeks ago, claiming it would take 3–5 working days (this is money they owe us due to a failure to fulfill an agreement made during the sale). We accepted this timeline, but three weeks later, we still haven't seen the money. Every time we follow up, we have to make the calls ourselves. The calls are rarely answered, and when they are, we receive vague responses and no follow-up. They keep deflecting blame, saying there's an 'issue with accounts.' A call to our bank revealed no payment attempt has even been made! This situation has severely affected our family's finances — we've had to borrow money from relatives just to buy food, and we couldn't purchase Christmas gifts for our child due to this ongoing problem. Additionally, when we part-exchanged a vehicle, they failed to process the necessary paperwork. We were charged tax for both our new and old vehicles until we physically went to the dealership to resolve it because they never answered their phones. The mistake was simply that they hadn't processed it! We are still fighting to get our money back, and the lack of communication and responsibility is appalling. For us, this dealership has shown utter disregard for customer service once the sale was completed.
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We are the UK's premier family motor group. Proudly representing 19 manufacturers across the South Coast and beyond. Est. 1859
