Review Time
The staff at Hendy Nissan Bournemouth were good because they went above and beyond to help me find a car when I decided to cancel my 1st option so im very happy with them and my 2nd option
Hendy car and van store Portsmouth have been an absolute pleasure to deal with from the very start. I went in a couple if times to look around the cars and every member of staff I came across was very polite and welcoming, letting me know I could come to them with any questions. A very big shout out has to go to David Dobrowolski in particular as he made the process of purchasing my new car very easy and stress free. He didn't even try to sell me the car I was in whilst out on a test drive. I would recommend everyone to go to Hendy car and van store Portsmouth!!
Hendy Horsham awful service! Booked in for 3 weeks time! Drop it off & to tell me they can’t find the fault on 4 weeks old Ranger! Told me to collect it and book in with Dinnages! 24hrs on still waiting for a call back! Worsed dealership ever! Hendy Fareham was good when purchasing & that was about it! The minute they’ve had ya money they don’t give a monkeys.
Very helpful and mostly available to answer questions staff member who sold me the the car. Not impressed after spending £34,000 cash for the car that it didn't have floor mats included so was wet and dirty from delivery driver and myself from my first time driving on day of delivery.
Very poor experience – misleading practices and unresolved issues
I purchased a car from Henley Nissan in July last year for just under £22,000. At the time of purchase, nothing was explained to me regarding warranties or guarantees. I was also sold additional GAP insurance, tyre cover and paintwork cover at a cost of £1,500, including £500 specifically for a paintwork polish.
When I first viewed the car, it was not clean. I was assured this would be fully valeted before collection. I also pointed out a tear in the passenger seat and a small dent on the exterior, both of which I was told would be repaired and that the car would look “like new” when collected.
A week later, I collected the car and it was still filthy. When I mentioned this, I was brushed off with a comment along the lines of “our guys aren’t very good.” As I drove away, it became clear just how bad the condition was — pastry crumbs throughout the interior, makeup on the door handles, and extremely poor repair work. The so-called leather repair was horrendous, and despite paying £500 for a polish, the paintwork clearly had not been treated at all.
I contacted Henley Nissan immediately and returned the car. They kept it for the day, but even after this, the repairs were still substandard. The seat repair remained poor, the buffing was minimal, and I felt it was completely unacceptable to be charged for work that clearly had not been done. To make matters worse, I later discovered I had been driving with an axle blade left on the roof of the car — a serious safety issue.
After four months of ownership, more problems appeared. The passenger wing mirror no longer folds in when the car is locked, the centre console slams shut, and the already-poor seat repair has completely worn away, leaving it threadbare.
I contacted Henley Nissan again and, after a delay due to Christmas, took the car in. I was told the issues were covered under warranty, parts would be ordered, and I was booked in for repairs with a courtesy car provided. However, midway through the wait, I was contacted and told that one item was suddenly no longer covered and I would need to pay — despite the repair already being authorised. I refused, as this is completely unacceptable.
I was told the matter would be escalated and I would be contacted. Two weeks later, I have heard nothing.
Overall, this has been a very disappointing and stressful experience. Poor vehicle preparation, misleading charges, substandard repairs, safety oversights, and a complete lack of communication. I would not recommend Henley Nissan based on my experience.
AVOID AT ALL COSTS We purchased two vehicles from a local dealer, and while the sales process went smoothly, the aftercare has been absolutely terrible. They assured us they would refund us money three weeks ago, claiming it would take 3–5 working days (this is money they owe us due to a failure to fulfill an agreement made during the sale). We accepted this timeline, but three weeks later, we still haven't seen the money. Every time we follow up, we have to make the calls ourselves. The calls are rarely answered, and when they are, we receive vague responses and no follow-up. They keep deflecting blame, saying there's an 'issue with accounts.' A call to our bank revealed no payment attempt has even been made! This situation has severely affected our family's finances — we've had to borrow money from relatives just to buy food, and we couldn't purchase Christmas gifts for our child due to this ongoing problem. Additionally, when we part-exchanged a vehicle, they failed to process the necessary paperwork. We were charged tax for both our new and old vehicles until we physically went to the dealership to resolve it because they never answered their phones. The mistake was simply that they hadn't processed it! We are still fighting to get our money back, and the lack of communication and responsibility is appalling. For us, this dealership has shown utter disregard for customer service once the sale was completed.
I called in about my key fob not pairing after replacing the battery, and the online videos didn’t help. I was advised to stop by. The issue was fixed immediately at no cost. Fantastic service! Now I just need to get the spare paired. I might return 😀 Thanks!
I called regarding my key fob not pairing after a new battery. Online videos didn’t help, but I was told to come by. The issue was resolved immediately at no charge. Excellent service! Now I just need to get the spare paired. I might return 😀 Thank you!
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