Online purchase review. Bought a Hoya variable ND filter and on arrival I discovered the small "dedicated knob" to turn the filter was missing from the packaging. Started a service ticket online.... emailed after 1 week as follow up.....waited another week and called the store in Ontario where the item was shipped from. Individual at the store answered promptly, but was quick to state they didnt deal with online returns and I had to initiate a service ticket online. I advised I started one weeks prior and that was for the reason of the phone call. I was informed " they must have a backlog and I had to patient. Sent another email a few days ago but I have given up and happy this was only a $220 purchase. At this point have opted to fabricate my own piece.Very terrible service and will never buy from again. My next $3200 lens purchase will be through another retailer.You guys can go kick rocks. 🪨
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Henry's - Canadas digital camera centre. Shop on-line for new, used and demo photo, video and digital cameras. Located across Ontario - Ancaster, Barrie, Brampton, Brantford, Cambridge, Toronto, Kanata, Kingston, London, Mississauga, Nepean, Newmarket, Oakville, Orleans, Oshawa, Ottawa, Pickering, Scarborough, St. Catharines, Sudbury, Thornhill, Vaughan, Waterloo, WindsorSee more
