I don't know how they're still in business. They're like if the car dealership everyone hates having to deal with was a camera store. We'll be opening up a complaint with the Better Business Bureau later.Their customer service is terrible, and little things on their website that would make a big difference to the customer experience aren't done. Little fees get added on at check out that aren't mentioned before that. Things are advertised on their website with prices included, that you can't spend gift cards on, with no notice of this. I promised myself after my first experience with this company I would NEVER go back, unfortunately, my partner didn't get the memo and bought me a huge gift card from them for Christmas. And every single day I check Henry's website and hate my life because of this gift card. The one item I did find, that I thought I might like, ended up being sold out by the time customer service gets back to me (which takes days between replies).Knowing I have to deal with this company makes me miserable and it makes me feel really guilty that my partner wasted her hard earned money on supporting this place because thought she was doing something nice.Stay away, and don't buy your partner gift cards to this place. There are other, far more transparent, and more fair camera shops that deserve our support. Not this place.
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Henry's - Canadas digital camera centre. Shop on-line for new, used and demo photo, video and digital cameras. Located across Ontario - Ancaster, Barrie, Brampton, Brantford, Cambridge, Toronto, Kanata, Kingston, London, Mississauga, Nepean, Newmarket, Oakville, Orleans, Oshawa, Ottawa, Pickering, Scarborough, St. Catharines, Sudbury, Thornhill, Vaughan, Waterloo, WindsorSee more
