This review is specifically about online orders placed through henrys.com, not in store purchases.I received the wrong product for an online order and was unable to get support to resolve it. Phone support has been removed. The advertised “live chat” does not connect to an agent and silently creates a ticket with no response. Emails and web form submissions go unanswered for days.Despite providing full documentation and following all instructions, there was no acknowledgement or human response within the stated timeframe. At this point, the only remaining option is a credit card chargeback.This is not acceptable customer service for an established retailer. If you need support, accountability, or timely resolution, I strongly recommend not ordering online from Henry’s.Buyer beware, a terrible experience!
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Henry's - Canadas digital camera centre. Shop on-line for new, used and demo photo, video and digital cameras. Located across Ontario - Ancaster, Barrie, Brampton, Brantford, Cambridge, Toronto, Kanata, Kingston, London, Mississauga, Nepean, Newmarket, Oakville, Orleans, Oshawa, Ottawa, Pickering, Scarborough, St. Catharines, Sudbury, Thornhill, Vaughan, Waterloo, WindsorSee more
