henrys.com

I called store in london to see if they…

I called store in london to see if they had an item before I drove an hour to there store it took about 7 calls as they kept putting me on hold finally after half hour of calling back and getting hung up on they have my item so I drove to store upon arrival there was employees behind counter no customers but me when I walked in past front counter everybody dissapeared finally the lady asked me if she can help me I told her I was here to get the bag sitting on counter i she grabbed bag said I’ll check you out I said I wanna look around she said ok found a couple things I wanted in case I asked for help they just walked away so I decided im gonna leave the fella who rang me out couldn’t find my account when I asked why he raised his voice I don’t remember what he said because of being totally frustrated with there service I called manager he defended his staff basically told me it my fault I don’t know what has happened to Henry’s but in last 2 years or so they all have gone to toilet there new website sucks nothing in london store is on website what happened used to be fun to go to Henry’s the manager states no discrimination in my store but sir there is go in there in a suit all cleaned up they treat you nice go in there in work clothes they wont talk to you cause this guy ain’t got no money but hey you just let thousands of dollars walk out the door because of way I dressed after over ten years of shopping at Henry’s NEVER AGAIN there are smaller stores around who have everything I need in stock online shows what’s in store what’s not Henrys dont do that anymore and it’s not just london that do this so in my opinion train your employees in how to use a telephone properly and to not judge a book by its cover because just cause you look a certain way does not mean you have no money because of this you let money walk outta store have a great day

Date of experience: Mar 20, 2023