Update --- (Feb 21,2023)I received my full refund from Henry's. I will not change my rating. This retailer misrepresented the condition of their used product I bought. And, it should not have taken three weeks to process my refund. Whenever a retailer claims a delay due to facing a high number of returns, stay away from that company.Original ----There's something wrong with Henry's or any retailer when is takes weeks to process a refund. I purchased a USED Nanuk 940 for CAD$99.99. It was advertised as Rated 8 but what I received was covered in scratches and doesn’t operate correctly. The item receipt accompanying the case doesn’t even match what I bought. Order fulfillment took over two weeks and was never processed until contacting customer service support repeatedly over a two week period to manually place the order through processing. Their customer service reps are good, based on my experience. Just don't expect quality response times. I assume the dubious product listing is based on a Henry's store manager trying to dump bad cases on unexpecting people. My online user experience shopping with Henry’s is a total nightmare. DO NOT BUY FROM HENRY'S. It's a waste of time and effort. Shop elsewhere. I ended up buying a completely BRAND NEW Nanuk 945 from B&H and it was shipped and cleared customs the exact same day from the USA!I requested a refund on Jan 31 2023, I still haven't received it.
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Henry's - Canadas digital camera centre. Shop on-line for new, used and demo photo, video and digital cameras. Located across Ontario - Ancaster, Barrie, Brampton, Brantford, Cambridge, Toronto, Kanata, Kingston, London, Mississauga, Nepean, Newmarket, Oakville, Orleans, Oshawa, Ottawa, Pickering, Scarborough, St. Catharines, Sudbury, Thornhill, Vaughan, Waterloo, WindsorSee more
