Sigh... this has been a bad first experience with this company. - I placed an order or Oct 27 for 6 items.- On Oct 28th, I received an email that my order was shipped. Unfortunately, I could see it would be only 1 of the 6 items. There was no mention of the remaining 5 items or when I would receive them. - On Nov 2nd, I received shipment of 1 of the 6 items- On Nov 13th, I contacted the company to ask about the remaining 5 items. - On Nov 14th, Henry's emailed me saying that all but one of my items would be shipped soon and I was given a shipping tracking number. I discovered this tracking number was for the old shipment, which I already received. - on Nov 14th, I again asked when my remaining 5 items would arrive. - on Nov 17th, I emailed again to ask when my 5 items would arrive. - on Nov 18th, I received an email reply addressed to the wrong person- on Nov 24th, I was asked to provide my credit card information again. I was told my items would be shipped 'soon' - on Dec 11, I received an email that items from my order are now being shipped. In checking on this, I discovered it is only 2 of the 5 remaining items.I am unsatisfied with the customer service. If an order was going to be this delayed, I would hope the business would contact the customer to inform them and apologize. It has been over 6 weeks since the order was placed, and I have only received one item. This is very frustrating and not acceptable. I can't say anything good about this experience. I still don't know when the order will be fully received.
Claim your business profile now and gain access to all features and respond to customer reviews.
Henry's - Canadas digital camera centre. Shop on-line for new, used and demo photo, video and digital cameras. Located across Ontario - Ancaster, Barrie, Brampton, Brantford, Cambridge, Toronto, Kanata, Kingston, London, Mississauga, Nepean, Newmarket, Oakville, Orleans, Oshawa, Ottawa, Pickering, Scarborough, St. Catharines, Sudbury, Thornhill, Vaughan, Waterloo, WindsorSee more
