Love shopping here in Hedon near Hull, you always get different things on offer. The only thing that dissapoints is the checkout staff, I asked for a carrier bag, he scanned the bag and didn't ask if I wanted any help with my packing, he could have been packing after scanning, then, to add insult to injury, starts scanning the next persons shopping before I've finished packing and as my mother has dementia, she thinks those items are ours and starts picking them up, I said, If you'd have packed them for me I would have been gone by now, he said, we aren't allowed to pack them unless you tell us to, I said I wouldn't TELL you to pack them, I would ask and some people would be reluctant to ask for help, I think your staff should ask if people need any help packing or at least wait for them to finish their packing before starting on the next customer. Very poor customer service indeed.
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Heron Foods are a family owned food retailer dedicated to bringing customers the very best value in frozen, chilled and grocery products.
