I placed an order on 11/7, and it was out for delivery on 11/12. On 11/20, I was informed of an insufficient address, and the order was returned. I called on 11/25 to resolve the issue, but the first representative was very hostile, claiming I had put my entire address in the wrong field, which was impossible. After escalating to a manager, I was told they would contact me in 24-48 hours, but I never received a call. When I called back, another representative helped me correct a zip code error, assuring me the order would ship soon. However, I received no confirmation or tracking. On 12/8, I called again, only to find out it hadn’t shipped, and my credit card was being denied due to a fraud alert. I decided to cancel my order. I strongly recommend avoiding this company, as this was my second negative experience. Their customer service is terrible, and they seem unable to manage shipping effectively.
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