I placed an order on 11/7 with a delivery date of 11/12. On 11/20, I was informed of an insufficient address, leading to a return. I called on 11/25, and the first representative was unhelpful, incorrectly claiming I had entered my address wrong. After escalating, I was told a manager would call back within 24-48 hours, but that never happened. I called again and another representative corrected a zip code mistake and promised my order would ship soon. However, I received no confirmation. On 12/8, I found out it hadn't shipped, and my credit card was denied due to a fraud alert. I canceled my order. I advise against doing business with this company; this was my second negative experience, and their customer service is severely lacking, especially regarding shipping.
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