I've left two voicemails and sent one email to customer service regarding issues with directions for an afghan. That department seems to lack any understanding of 'service.' This isn't my first experience with this seller. Previously, I was told they had reviewed a pattern multiple times and would not assist further, leaving me to figure it out myself. I used to order frequently, but now I'm done. If they can't assist with their own products, they won't be getting my money.
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