Booked a Specific Car‼️Got Anything But That‼️, Every Time… TerribleI’ve used Hertz UAE several times in the past six months , only because they list the BYD Han, which other companies don’t have.Despite booking this specific model and notifying them days in advance that this is the only reason I’m choosing them, I have three separate times been given completely different cars. Once it was a 4x4 that cost me significantly more in fuel. Another time it was a vehicle not even worth half the value of the BYD Han.Customer service is worse than the car swaps. You call, you email, and you’re told “the concerned department will contact you.” That department appears to be a ghost team — they never call, never follow up, and never resolve anything. Getting refunds or charge clarifications? Nearly impossible.There is zero transparency and no proper system in place. In such a competitive market, this is shocking.If you want to waste time, money, and add stress to your trip, this is the company to book with.
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