Do NOT rent from Hertz in Zurich and do NOT return a rental car to Hertz at the Zurich airport. You will be sorry.When we returned a vehicle to Hertz at the Zurich airport they claimed there were new tiny chips in the windshield that they wanted to charge us $390 Euros to repair. However, the tiny chips existed in the windshield when we rented the vehicle (though they were so tiny we did not notice them throughout our trip). In response to their email claiming damage to the windshield, on December 15 we sent Hertz an email asking for information related to a number of questions such as if there was a formal or informal number of claims the airport needed to find, the number of claims made against people who lived outside of Switzerland vs were natives, and much more. Within 24 hours Hertz got back to us, never responded to any of the questions we asked, and instead just "apologized for the misunderstanding" and withdrew the $390 Euro charge.Hertz's refusal to respond to any of our requests for information, and their immediate withdrawal of the supposed damage claim, raises serious questions about if the answers to any of the questions indicate fraud by Hertz Zurich airport. Do NOT rent from Hertz in Zurich and do NOT return a rental car to Hertz at the Zurich airport. You will be sorry.
Claim your business profile now and gain access to all features and respond to customer reviews.
