Review Time
actually no star at all.. Here’s a short, sharp, and professionally worded review:
⸻
Very disappointing experience. The service lacked flexibility, and there was little effort to accommodate reasonable requests. Customer support felt rigid and indifferent rather than solution-oriented. Unfortunately, the overall approach did not reflect a customer-friendly environment. I cannot recommend this service based on my experience.
Hertz Zurich and probably all locations in Swiss are a fruad, scam people for damages.
Avoid at all costs!
I got charged $400 for damages that didn’t happen. Stay well away from them!
Do NOT rent from Hertz in Zurich and do NOT return a rental car to Hertz at the Zurich airport. You will be sorry.When we returned a vehicle to Hertz at the Zurich airport they claimed there were new tiny chips in the windshield that they wanted to charge us $390 Euros to repair. However, the tiny chips existed in the windshield when we rented the vehicle (though they were so tiny we did not notice them throughout our trip). In response to their email claiming damage to the windshield, on December 15 we sent Hertz an email asking for information related to a number of questions such as if there was a formal or informal number of claims the airport needed to find, the number of claims made against people who lived outside of Switzerland vs were natives, and much more. Within 24 hours Hertz got back to us, never responded to any of the questions we asked, and instead just "apologized for the misunderstanding" and withdrew the $390 Euro charge.Hertz's refusal to respond to any of our requests for information, and their immediate withdrawal of the supposed damage claim, raises serious questions about if the answers to any of the questions indicate fraud by Hertz Zurich airport. Do NOT rent from Hertz in Zurich and do NOT return a rental car to Hertz at the Zurich airport. You will be sorry.
Scam Be Extremely Careful HERTZ ZÜRICHThis company is a complete scam. I returned the car in good condition, and 14 days later they suddenly claimed there was damage and charged me nearly CHF 750. This is nothing but a dishonest cash grab.The service was absolutely disgraceful. The receptionist at pickup was rude, arrogant, and unprofessional. Customer service overall was beyond terrible and clearly does not care about customers at all.I took a video of the car at pickup and drop-off. Despite the car being returned without damage, they still invented claims to justify charging me. The timing alone proves how dodgy this is if there was real damage, why wait two weeks to say something?If you rent here, expect them to make up damage claims after you leave and charge your card. Unless you film every single angle in extreme detail, they will try to take your money.I strongly advise everyone to stay far away from this company. One of the worst rental experiences I’ve ever had.
I truly wish I had paid more attention to the reviews before renting from this company. I recently hired a Mid range SUV car at the airport . The car itself was perfectly fine no issues at all during the rental. But the nightmare began the moment I returned it.As soon as I pulled in Airport, the staff member inspecting the vehicle suddenly “discovered” a tiny 2 cm scratch, barely visible even when you looked for it. He immediately asked if I had any photos proving it was already there before the rental. I’ve rented cars for over 20 years across multiple countries, and I’ve never had to obsess over microscopic marks like this, so of course I didn’t have a photo of such an insignificant scratch.Once he confirmed I had no evidence, he casually said a “report” would be filed. I honestly thought it would be something minor something you could fix with a £5 scratch-repair pen.But before I even landed back in the UK, they had already charged £560 to my card .When I emailed to question how on earth they came up with that figure, they hid behind vague claims that their “costs are audited yearly by a third party and it is industry standard!!!.” Yet they refused to provide a single document from an actual mechanic. Nothing.It feels like extortion, plain and simple and judging by the countless complaints all over this site, it seems they get away with this regularly.Avoid them. I wish I had.
My experience matches that of dozens of other reviewers. I was fraudulently charged a very large fee for a questionable, almost imperceptible scratch on an alloy rim. The total bill for a scratch that is almost invisible and less than the width of my fingernail came to over US$1000. I would recommend avoiding Hertz at all costs.
I rented Chevrolet Trax in Miami . I get flat tire. Since 21.30 i wait die Service To Chance tire with my 2 children. Now it IS 00:44 Clock in the Morning. We still wait and nobodoy come. Everytime you call .. yes in 1 our you get Service and nobodoy will call you back. I think i will wait All Night without Service.Rental Number 160120726What can Hertz now do ? To Make me happy ?? After this really really Bad experiance.
WARNING: DO NOT RETURN AFTER HOURS. They charged me $690 for a scratch I didn't cause. Like other reviews, I returned the car after hours. Took a video of the entire vehicle. Returned it in the exact condition I received it. The next morning, I was sent a letter and charged $690 for a new scratch on the door that wasnt there the night before. I sent them pictures and video of the van as it was when I returned it, but to no avail. They insisted on charging me.Upon looking at other similar reviews on this site where this same thing happened to others, one can conclude that one of two things is happening: Either, 1. This is a scam against tourists who dont purchase the extra insurance offered by Hertz. Or 2. The sketchy back lot they have you drop the cars off after hours is being routinely vandalized and they refuse to address the problem. Either way, they should do better for their customers. They have a problem they refuse to fix. If you have to rent a car from them, DO NOT RETURN AFTER HOURS.
Car rental can be painful but Hertz helped me every step of the way. They made sure that the available cars within my booking class suited my needs. They were thoughtful and attentive with the child seat and accessories I ordered, and the communications were streamlined and efficient. I look forward to booking directly with Hertz Switzerland again.
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