I truly wish I had paid more attention to the reviews before renting from this company. I recently hired a Mid range SUV car at the airport . The car itself was perfectly fine no issues at all during the rental. But the nightmare began the moment I returned it.As soon as I pulled in Airport, the staff member inspecting the vehicle suddenly “discovered” a tiny 2 cm scratch, barely visible even when you looked for it. He immediately asked if I had any photos proving it was already there before the rental. I’ve rented cars for over 20 years across multiple countries, and I’ve never had to obsess over microscopic marks like this, so of course I didn’t have a photo of such an insignificant scratch.Once he confirmed I had no evidence, he casually said a “report” would be filed. I honestly thought it would be something minor something you could fix with a £5 scratch-repair pen.But before I even landed back in the UK, they had already charged £560 to my card .When I emailed to question how on earth they came up with that figure, they hid behind vague claims that their “costs are audited yearly by a third party and it is industry standard!!!.” Yet they refused to provide a single document from an actual mechanic. Nothing.It feels like extortion, plain and simple and judging by the countless complaints all over this site, it seems they get away with this regularly.Avoid them. I wish I had.
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