Absolutely dreadful customer service. It appears to be completely impossible to speak to a person. I am a gold member and will NEVER use them again. In January I made a booking to hire a car from Almeria airport in April for one week. In February I amended the reservation to extend it to ten days. I did this through the ‘modify reservation’ option. When I arrived they had both reservations. I explained what I had done and the Almería member of staff recognised that it was not an error on my part. I have now been charged a ‘no show’ fee which Hertz are insisting is valid- for their error!
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Welcome to Hertz Car Hire. In 1918, our founder, Walter Jacobs had a bold idea. He invented the car rental category. And we’ve been reinventing it ever since. Making life easier for our customers with innovative products, extraordinary levels of service and our award winning loyalty programme, Gold Plus Rewards. Today, with over 10,000 locations across 145 countries and 6 continents, we are the world’s most global car rental company. A trusted provider of vehicles for hire. By the day, the week or the month. You’re with Hertz. And we’ve got you covered. We’re here to get you there.See more
