Well for such a well known name I’ll say their customer service is a complete and utter disgrace with zero care for a shocking situation. They left me with. This is simple or so I thought. Hire a small van to help my son move house. Arrange to collect from my local Costco. Arrive to collect on a Saturday. NO VAN Every phone number unavailable. Can’t speak to a human being then try online chat at the collection. Insufficient data stream so comms awful. After 3 attempts to speak to the online chat to find someone with a modicum of common sense There never was a van. Off the road for maintenance That took me 2 hours with a cursory shall I cancel your booking then ? Here’s an e mail to complain to Then I see on my banking statement they’ve taken the rental I’ll sort that this morning. Worst customer service I’ve ever encountered. Just shocking. Meanwhile my son is now still awaiting to move house !!
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Welcome to Hertz Car Hire. In 1918, our founder, Walter Jacobs had a bold idea. He invented the car rental category. And we’ve been reinventing it ever since. Making life easier for our customers with innovative products, extraordinary levels of service and our award winning loyalty programme, Gold Plus Rewards. Today, with over 10,000 locations across 145 countries and 6 continents, we are the world’s most global car rental company. A trusted provider of vehicles for hire. By the day, the week or the month. You’re with Hertz. And we’ve got you covered. We’re here to get you there.See more
