I have been doing rides for Uber for almost 6 years. This past June, my Nissan Pathfinder died on me. I can't complain, since I put 330,000 miles on her. But now I needed another car quick, and I didn't have a down payment for another car. I was in a real jam.I decided to rent a car from Hertz, so I could get back to earning money. I rented a Tesla, which made me eligible for doing Luxury rides with Uber. The car cost a fortune, but when I deducted maintenance costs and insurance costs, it was a pretty reasonable arrangement. I first started renting on July 3rd, 2024. Everything went smoothly until December 19th, 2024. I ran over a small piece of a tree branch, and the coolant lines got damaged. I called Hertz, and they sent out a tow truck. At 3 PM on December 19th, Hertz took possession of the Tesla.I had just paid over $700 on December 16th, which would cover the rental of the car from December 16th, till December 23rd, and the Electric that was charged to the car the previous week. Since I only used the car for 3 days, I should have gotten some of that $700 refunded to me.Instead, Hertz Car Rental charged my credit card on December 24th, for $652. They had towed the car away 5 days before that, and since they were the ones who sent the tow truck, they had to know I no longer had the car. After 3 calls to Hertz over a 12 day period, each of which was over an hour long, I couldn't get a straight answer out of Hertz about why I was charged for a car I no longer had. I gave up, and contacted my bank. My Bank gave me $652 in credit, and launched an investigation into the charges. A week ago, my bank took back the $652, saying that Hertz had refused the Charge Back.So let's get this straight. Someone fraudulently charges my credit card, and later they are the ones who decide if I get my money back or not? It sounds crazy, but that is how it seems to work.So the way Hertz sees it, charging over $1,300 for 3 days rental of a car is legitimate.I can't stress enough, that before the car broke down, I was very happy with the rental for just over 5 months. I didn't understand how they could have such low rated reviews, when everything was going so well in my case. That all changed in a flash with the first incident with the car. If you read the reviews on Hertz anywhere, you'll find the vast majority of their customers regret renting from them. Most of the bad reviews involve getting double charged, or getting charged weeks after a car had been turned back in.I would STRONGLY RECOMMEND that anyone looking to rent a car, stay away from Hertz Car Rental.
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