Review Time
We are posting this review to warn others based on our direct experience with a Hertz-group rental in Australia (Dollar brand) and the complete lack of response at Hertz Australia / Group level.From the outset, this was a long-term rental, and it was clearly communicated at pickup that we would be travelling 17,000–20,000 km over several months. This was explicitly discussed and acknowledged. The vehicle was therefore expected to be suitable for a long-distance journey.According to the service sticker on the windscreen, the next service was due at 38,700 km. We actively asked whether the vehicle would need to be serviced or swapped during the rental due to the planned mileage. This was explicitly denied, as we were told that the Hertz/Dollar group uses an internal maintenance system which showed the vehicle as properly serviced and approved.The vehicle is now at approximately 53,500 km, meaning it is operating around 14,700 km beyond the stated service interval.During the rental, we encountered a serious safety issue. We arranged an independent external inspection at Goodyear Autocare, which confirmed that the rear tyres were heavily worn and unsafe, and clearly not suitable for the agreed rental duration and mileage. We were explicitly advised that continuing to drive the vehicle posed a serious safety risk. Written documentation from this inspection is available.Given the tyre condition and the overdue service, we can no longer reasonably trust that other safety-critical components (such as brakes) are in an acceptable condition.Despite this, we were told that all costs for roadside assistance and tyre replacement would be our responsibility, and that we were required to return the vehicle with five fully functional tyres, regardless of the condition of the tyres originally provided.What is particularly concerning is the complete lack of response at Hertz Australia / Group level.The matter was formally escalated to Hertz and Dollar Head Office, Claims and Executive Customer Relations. As of today, there has been no response for six days, while the rental remains active and the vehicle has been independently deemed unsafe.In parallel, we experienced a system failure where we received an automated email stating that the vehicle had not been returned, despite the rental still having almost two weeks remaining. We had to actively contact the company ourselves to have this corrected.Due to the lack of guidance and support, and because the safety issues cannot be postponed any further, we are now being forced to resolve the situation ourselves, including renting a replacement vehicle from another company, entirely at our own expense, simply to continue our journey safely.From our experience, this reflects a systemic failure in safety oversight, maintenance assurance, escalation handling and customer protection across the Hertz group.Based on what we have experienced, we would strongly advise against renting with Hertz (or associated brands such as Dollar), particularly for long-term rentals or travel involving significant distances, where safety and reliable support are critical.
We are sharing this review to caution others based on our firsthand experience with a rental from a major car rental group in Australia (under a specific brand) and the absence of any response at the corporate level.
Initially, this was a long-term rental, and it was clearly stated at pickup that we would be traveling 17,000–20,000 km over several months. This was openly discussed and acknowledged. Therefore, we expected the vehicle to be suitable for long-distance travel.
The service sticker on the windscreen indicated that the next service was due at 38,700 km. We specifically inquired whether the vehicle would need servicing or replacement during the rental due to the planned mileage. This was explicitly denied, as we were informed that the car rental group uses an internal maintenance system showing the vehicle as properly serviced and approved.
The vehicle is now at approximately 53,500 km, meaning it is operating around 14,700 km beyond the recommended service interval.
During the rental period, we faced a serious safety issue. We arranged an independent inspection which confirmed that the rear tyres were excessively worn and unsafe, clearly unsuitable for the agreed rental duration and mileage. We were explicitly warned that continuing to drive the vehicle posed a significant safety risk. Documentation from this inspection is available.
Given the tyre condition and the overdue service, we can no longer reasonably trust that other critical safety components (like brakes) are in acceptable condition.
Despite this, we were informed that all costs for roadside assistance and tyre replacement would be our responsibility, and we were required to return the vehicle with five fully functional tyres, regardless of the original condition.
What is particularly troubling is the complete lack of response at the corporate level.
The issue was formally escalated to the head office and customer relations. As of today, there has been no response for six days, while the rental remains active and the vehicle has been independently deemed unsafe.
Additionally, we experienced a system failure where we received an automated email stating that the vehicle had not been returned, despite the rental still having almost two weeks remaining. We had to contact the company ourselves to rectify this.
Due to the lack of guidance and support, and because the safety issues cannot be delayed any longer, we are now compelled to resolve the situation ourselves, including renting a replacement vehicle from another provider, entirely at our own expense, just to continue our journey safely.
From our experience, this reflects a systemic failure in safety oversight, maintenance assurance, escalation handling, and customer protection across the rental group.
Based on what we have experienced, we would strongly recommend against renting from this group (or associated brands), especially for long-term rentals or travel involving significant distances, where safety and reliable support are paramount.
Absolutely appalling experience with Hertz. We were forced to pay a cancellation fee that was more than the cost of the rental itself — all due to a paperwork error. What makes this worse is that the staff at both the Melbourne Airport and CBD offices were rude, arrogant, and completely unhelpful.Instead of taking responsibility, they blamed us for “neglect” even though I later discovered that their staff actually have the ability to alter the paperwork themselves. It felt like we were being taken advantage of at every step.On top of that, when we had no choice but to proceed, the hire rate was excessive compared to competitors. The entire process left us feeling cheated and disrespected.I would strongly advise anyone considering Hertz to look elsewhere — both for fair pricing and for basic decency in customer service.
Till administration fee of 35 AUD is absurd. It can be done with linkt in 30 seconds. And a lot of small small charges. Initially quoted 174 AUD, later on total bill of almost 300 AUD due to many charges here and there. I would stay away from hertz.
I hired a Hertz car in Port Macquarie, then returned it to their airport depot the next day. 20 minutes later I realised that I needed to go back into the town to pick up some stuff - the helpful agent Laura gave me back the keys so I could do this - no questions, no extra charges.You might say it was the right thing to do, but it was so good to see a staff member thinking of helping out the customer. Well done Laura
I'm truly having the worst time dealing with Hertz post-accident. They keep getting my information wrong and requesting things incorrectly (for example, they now claim that I rented the car through a third-party insurer when I do not have a third-party insurer). One of their employees will say one thing, another will say something completely different. They are incompetent. You'd think this process would be streamlined given that it is their literal day-in, day-out job. On top of not knowing anything, they also just refer any questions you have to other people (who also unsurprisingly, do not know anything). I still don't know what I could financially be liable for, despite paying for a $0 excess, as none of them can confirm that this applies wholly to my situation (which is an extremely straightforward and minor accident). Steer clear of them as a rental company.
I have been doing rides for Uber for almost 6 years. This past June, my Nissan Pathfinder died on me. I can't complain, since I put 330,000 miles on her. But now I needed another car quick, and I didn't have a down payment for another car. I was in a real jam.I decided to rent a car from Hertz, so I could get back to earning money. I rented a Tesla, which made me eligible for doing Luxury rides with Uber. The car cost a fortune, but when I deducted maintenance costs and insurance costs, it was a pretty reasonable arrangement. I first started renting on July 3rd, 2024. Everything went smoothly until December 19th, 2024. I ran over a small piece of a tree branch, and the coolant lines got damaged. I called Hertz, and they sent out a tow truck. At 3 PM on December 19th, Hertz took possession of the Tesla.I had just paid over $700 on December 16th, which would cover the rental of the car from December 16th, till December 23rd, and the Electric that was charged to the car the previous week. Since I only used the car for 3 days, I should have gotten some of that $700 refunded to me.Instead, Hertz Car Rental charged my credit card on December 24th, for $652. They had towed the car away 5 days before that, and since they were the ones who sent the tow truck, they had to know I no longer had the car. After 3 calls to Hertz over a 12 day period, each of which was over an hour long, I couldn't get a straight answer out of Hertz about why I was charged for a car I no longer had. I gave up, and contacted my bank. My Bank gave me $652 in credit, and launched an investigation into the charges. A week ago, my bank took back the $652, saying that Hertz had refused the Charge Back.So let's get this straight. Someone fraudulently charges my credit card, and later they are the ones who decide if I get my money back or not? It sounds crazy, but that is how it seems to work.So the way Hertz sees it, charging over $1,300 for 3 days rental of a car is legitimate.I can't stress enough, that before the car broke down, I was very happy with the rental for just over 5 months. I didn't understand how they could have such low rated reviews, when everything was going so well in my case. That all changed in a flash with the first incident with the car. If you read the reviews on Hertz anywhere, you'll find the vast majority of their customers regret renting from them. Most of the bad reviews involve getting double charged, or getting charged weeks after a car had been turned back in.I would STRONGLY RECOMMEND that anyone looking to rent a car, stay away from Hertz Car Rental.
they give a speed limit vehicle which is dangerous to drive on the freeway and charge me for nonsense cost. the payments system of the company is terrible because of the double time charge on my account. Overall this is the most stupid and stress company to deal with. Hope you guys could stay out of HERTZ
Rented a van from them, long waits at pickup and drop off because they run their locations on skeleton crews.I knew i had driven on toll roads and would have to pay the tolls when they arrived.However what i did not expect was hertz to slap on an opportunistic “toll administration fee” of an arbitrary $35Congrats Hertz i will now actively avoid using your product in future.
I hired a car for 11 days with a quote of 481 Euros but ended up paying 1140 euros!!!!!!I extended my rental for 3 days and the price doubled because they changes the rate from 200 per week to 322 per week for the WHOLE RENTAL - not just the extra 3 days! There were also a whole host of extra fees when hiring including fuel, service fees and VAT which are not apparent when you book.When I contacted Hertz to complain and question this they said it's in their terms that the rental rates will change if you change the booking. But it's not clear when you are the customer.I will never use Hertz again for the way they squeeze money out of you.
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