If I could give zero stars I would.
I prepaid and made a reservation with Hertz expecting a smooth pickup process. Instead, when I arrived, I was told there was a minimum two-hour wait for a vehicle. That completely defeats the purpose of making and paying for a reservation in advance.
I was traveling with two young children, which made the situation even more frustrating and inconvenient. When I asked about being compensated or refunded for the time I was without the vehicle I had already paid for, I was told no.
This experience was disorganized, unacceptable, and showed a lack of respect for customers’ time. If reservations cannot be honored, that needs to be communicated clearly upfront. I would not rely on this company again.
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