hertz.com

1.3
1.3 Based on 21 reviews

...

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Edward
We rented a car from Hertz out of London Heathrow airport. We chose every coverage possible ahead o

We rented a car from Hertz out of London Heathrow airport. We chose every coverage possible ahead of time and was quoted 1322.42 pounds. At the airport, the agent said we accordingly have super coverage, which was a huge upcharge up to 2036.36 pounds. As I had travelled extensively in the states for work, I never double checked the rates during the pickup, as I paid what was already quoted. After travelling all night on a plane, we did not bother to look at the small print on the little form that I initialized. Why would we? It should have been as quoted. This is classic bait and switch which I never encountered when travelling in the states. Buyer beware!

P.S. Hertz did not give us any correction later due to our initializing the agreement at the airport.

2
Date of experience: Apr 04, 2026

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