My Christmas was ruined. Being five months pregnant and dealing with seizures, along with stage 4 lymphoma, made this situation even worse. After renting a car and opting for roadside assistance for peace of mind, I found myself stranded on the side of the road in Wyoming for four and a half hours. The service refused to arrange a tow from a nearby town, despite it being accepted by a local towing company. This cancellation triggered a stress-induced seizure, causing me to miss my family’s Christmas choir and the joy of opening gifts together. When I returned the car and explained my distressing experience to a compassionate employee, I witnessed the company’s manager leave in a rather unsympathetic manner. Later, I received a call from a manager offering me $50 as compensation. I plan to escalate this matter to the relevant authorities, as my health, holiday, and trust have all been severely impacted. I strongly advise against renting from this service if you value safety and security, as they do not deliver on their promises.
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