I have been a loyal customer for years, renting from various locations without any issues. However, my recent experience at a specific location was incredibly frustrating and alarming. I returned the vehicle as directed, only for it to be stolen shortly after. Despite this, I was charged for a missing key and an excessive towing fee from a nearby town. To make matters worse, the manager incorrectly informed the authorities that they were unsure if I had returned the vehicle and claimed that the cameras were not functioning to verify what happened. I attempted to correct him in front of the police, yet he continued to lie, putting me in a precarious situation with the local law enforcement. I am profoundly disappointed by how this was managed. Not only was I unfairly charged, but the manager's behavior made me feel unsafe, leaving me without a proper way to defend myself. After this experience, I will be seeking services elsewhere. I hope this review serves as a warning to others about the challenges I faced. Exercise caution when renting from this location, as their customer service and issue resolution are lacking.
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