Yesterday, I talked to one of your reps about a flat tire. She referred me to a corporate line. I called them and was told I could receive a voucher and that AAA would pick up the Tesla Model 3 for delivery to the Pep Boys Tire shop. However, the shop they referred to was closed, so the drivers decided to drop it off at Les Swab, which was nearby. Swab replaced the tire for a bill of approximately $ 288.
Swab called the Aurora office and reached the Hertz representative. She said I had to pay. I returned the call and told her they would cover it. She disagreed and insisted I had to pay for it, then corrected herself and said she didn't care who paid, but they wouldn't be, which was false. After I explained that I didn't have to pay and that, even if they refused, I'd have either my credit card insurance or my business insurance (State Farm), she hung up on me. I called back and stated, "Maybe we got off to a wrong start. I was only trying to say that I wasn't required to pay for it." She kept cutting me off, insisting she didn't care and that somehow it was my responsibility, then hung up on me, again. I called back to ask why she kept hanging up on me. She has repeatedly hung up on me, even before this interaction. When I rented a car from another location, she promised to switch me to another car if I called back in the morning, but when I did, she broke that promise and, without another word, rudely hung up on me. In the last conversation, I asked for her name, and she countered, " What is your name? I don't even know you. I told her my full name, and she reiterated that I was responsible for the car's repair and hung up. I tried to call back to speak to a Supervisor, but no one answered. Also, I paid for the car repair because the corporation did not provide the voucher to the right autoshop. The AAA driver took the car to the wrong shop. I called maintenance, who lied and said I was told to go only to network shops, but no one, or an email, told me about a specific shop. The AAA driver decided to take it to another tire center, not me. Had I known, I would have course-corrected the driver's mistake. I am filing a complaint not only with your local office in Aurora for rude service, erroneous information, and a car with low tread, according to Les Swab. I will tell Amex, my credit card company, and review sites that Hertz at these Uber locations consistently provides poor service, making it difficult for Uber drivers to do their jobs.
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