My experience with Hertz has been one of the worst customer service experiences I have ever had.
From the very beginning, there were problems with the car key, which caused unnecessary stress and wasted time. Instead of resolving the issue professionally, staff were slow, unhelpful, and showed a complete lack of responsibility.
Things only got worse when parking fines were involved. Hertz paid fines on my behalf without informing me, then charged me an additional admin fee, completely removing my legal right to challenge the fines. This is unacceptable. I had valid grounds to appeal, but Hertz decided to act without consent or notification.
When I tried to contact them to resolve this, emails were blocked, customer service was unresponsive, and no one took ownership of the problem. Getting a simple explanation or written authorisation felt impossible.
Overall, Hertz showed:
• Poor communication
• Lack of transparency
• Disrespect for customers’ legal rights
• Extremely weak customer service
This company caused me financial loss, stress, and wasted time. I would strongly advise anyone — especially professional drivers — to avoid Hertz unless you want problems, fines, and no support when things go wrong.
Never again.
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