Rented a car at Malaga Airport thru Ryanair. Paid up front. Took out excess insurance locally prior to arrival as car hire firms excess insurance is excessive. Turned up at desk, presented voucher for rental and signed/initialled the agreement everywhere I was asked to. Upon return to UK my credit card was billed for £263 - for a 5 day rental - which transpired to be for excess insurance. At no time was I asked if I wanted it, just sign and initial here please. I did so without realising 5 initials were authorising acceptance of the insurance which I wasn't asked if I wanted, I didn't. Now arguing the toss with Hertz in Spain who say I've been billed for the service provided. Savvier travellers will probably laugh but for those not so savvy it probably pays to ask up front what it is your signing for and confirm there are no charges other than those your expecting.
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Bienvenido al Alquiler de Coches con Hertz. En 1918, nuestro fundador, Walter Jacobs, tuvo una idea revolucionaria; crear el alquiler de coches. Desde entonces, lo hemos estado reinventado. Hemos facilitado la vida de los clientes con productos innovadores, un extraordinario servicio y nuestro programa de fidelidad Gold Plus Rewards.Hoy, contando con 10.000 sucursales alrededor de 145 países y 6 continentes, somos la compañía de alquiler de coches más extendida mundialmente. Un distribuidor de vehículos de alquiler de confianza, ya sea por un día, una semana o un mes.Estás con Hertz, nosotros nos encargamos de todo. Nuestra misión es llevarte a tu destino.See more