Review Time
Hertz is the worst company to rent a car from. They continue to send me invoices for "administration fees" regarding my rental in southern Spain.
DO NOT EVER USE THIS COMPANY ! There is better options, trust me
DO NOT USE HERTZ !! They are scammers. We luckily took a video of the whole car top to bottom so glad we did as when returning the vehicle they tried to keep my deposit by saying we had put 2 scuffs on the car we nearly missed our flight home due to their rip off staff thank god we did a video to prove the marks were alreadu there !! They need reporting.
Hertz at Tenerife airport is a shambles. Huge queue, one person at the desk. Taking ages for each person. Then we got to the car and there was nobody there to give us the key. DO NOT USE THEM! This ruined the start of our holiday.
I rented a vehicle from Hertz | Francesc Macià (Barcelona) and had no issues during the rental itself. Unfortunately, the post-rental damage handling was extremely disappointing.After returning the car, I was charged for a very minor cosmetic scratch on the bonnet. The mark is barely visible and can only be seen under strong artificial lighting and extreme close-up inspection. Even in Hertz’s own photos, the scratch is difficult to identify and not visible at normal viewing distance.What makes this particularly frustrating is that the vehicle already had multiple pre-existing scratches and cosmetic damages documented in the official Vehicle Conditions Report at pick-up. Despite this, Hertz attributed a barely visible surface mark to my rental without providing dated, time-stamped pickup photos proving the bonnet was free of such marks beforehand.Additionally, loss-of-use and administrative fees were applied for this purely cosmetic issue, with no evidence that the vehicle was taken out of service.My attempts to resolve this directly were met with templated responses that did not address the substance of my concerns and instead shifted the burden of proof entirely to the customer.I would strongly recommend not doing business with this company and if you do make sure to do extremely thorough inspection with detailed photos and videos before and after rental.I would also recommend that Hertz consider an internal audit of this Barcelona branch, as a noticeable number of customers report similar post-rental damage experiences, suggesting that customer service practices at this location are poor.
Choose other car rentals in SpainWe travelled from the UK to Málaga and had a confirmed car booking for collection at 12:30 PM from a month earlier. However, upon arrival we were informed that no car was available, despite the booking being confirmed. We were asked to wait and eventually received a car at 2:30 PM, resulting in a delay of approximately two hours. We were not provided any information on how much we have to wait and we asked to stand and wait in the parking slot.This delay caused significant inconvenience, particularly as we had an unwell child, and we were hoping to leave the airport immediately to take her to our villa so she could rest. Having to wait for such a long period in these circumstances was extremely distressing. This experience fell well below the standard of service we expected from Hertz before. When we asked for compensation, the Malaga office refused to engage in a conversation, and when we wrote to the company on their dedicated website section for complaint, they offered us a humiliating $50 voucher for our next reservation! Just fyi, we paid around £660 or $880 for that rental.
Rented a car at Malaga Airport thru Ryanair. Paid up front. Took out excess insurance locally prior to arrival as car hire firms excess insurance is excessive. Turned up at desk, presented voucher for rental and signed/initialled the agreement everywhere I was asked to. Upon return to UK my credit card was billed for £263 - for a 5 day rental - which transpired to be for excess insurance. At no time was I asked if I wanted it, just sign and initial here please. I did so without realising 5 initials were authorising acceptance of the insurance which I wasn't asked if I wanted, I didn't. Now arguing the toss with Hertz in Spain who say I've been billed for the service provided. Savvier travellers will probably laugh but for those not so savvy it probably pays to ask up front what it is your signing for and confirm there are no charges other than those your expecting.
I've rented a car for 10 days at Malaga airport. After being brought back and checked by Hertz personnel, everything was fine and accepted. But, days later, my deposit was changed from €556 to €406. It took me 1 month to get in contact with them to verify where these charges came from. They stated I went for;Station Fee: €46.29Excellent Theft Protection: €289.30Tax Applied: €70.47I never signed for any of these products, and they never sent over any bill specifications. Stay far far away from them!!
My Visa Premier credit card was refused at the counter on the grounds that it was a “debit/credit” card, without any pre-authorisation attempt and without contractual justification.As a result, I was forced to purchase additional insurance for €220.37 in order to obtain the vehicle.The same explanation was given to other customers present at the agency that day.A formal complaint and notice were sent to Thrifty and Hertz (case reference 30817790), but no response has been provided despite the announced timeframe.This situation is comparable to a forced sale. Very disappointing experience.Customer service has been informed, a case has been opened, but there has been no response despite the announced timeframe.Version español :Alquiler Thrifty – Oficina Sevilla SVX51 (23/11/2025).En el momento de recoger el vehículo, el agente rechazó mi tarjeta Visa Premier alegando que era una tarjeta “débito/crédito”, sin realizar ningún intento de preautorización ni aportar justificación técnica o contractual.Ante la negativa de entrega del vehículo, se me impuso la contratación de un seguro adicional por un importe de 220,37 €, que no solicité ni acepté libremente.El mismo discurso fue utilizado con otros clientes presentes ese mismo día.Reclamación escrita y requerimiento formal enviados a Thrifty y Hertz (expediente n.º 30817790). Sin respuesta hasta la fecha.Práctica asimilable a una venta forzada. Experiencia muy negativa.Se ha informado al servicio de atención al cliente, se ha abierto un caso, pero no ha habido respuesta a pesar del plazo anunciado.
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Bienvenido al Alquiler de Coches con Hertz. En 1918, nuestro fundador, Walter Jacobs, tuvo una idea revolucionaria; crear el alquiler de coches. Desde entonces, lo hemos estado reinventado. Hemos facilitado la vida de los clientes con productos innovadores, un extraordinario servicio y nuestro programa de fidelidad Gold Plus Rewards.Hoy, contando con 10.000 sucursales alrededor de 145 países y 6 continentes, somos la compañía de alquiler de coches más extendida mundialmente. Un distribuidor de vehículos de alquiler de confianza, ya sea por un día, una semana o un mes.Estás con Hertz, nosotros nos encargamos de todo. Nuestra misión es llevarte a tu destino.See more
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