Choose other car rentals in SpainWe travelled from the UK to Málaga and had a confirmed car booking for collection at 12:30 PM from a month earlier. However, upon arrival we were informed that no car was available, despite the booking being confirmed. We were asked to wait and eventually received a car at 2:30 PM, resulting in a delay of approximately two hours. We were not provided any information on how much we have to wait and we asked to stand and wait in the parking slot.This delay caused significant inconvenience, particularly as we had an unwell child, and we were hoping to leave the airport immediately to take her to our villa so she could rest. Having to wait for such a long period in these circumstances was extremely distressing. This experience fell well below the standard of service we expected from Hertz before. When we asked for compensation, the Malaga office refused to engage in a conversation, and when we wrote to the company on their dedicated website section for complaint, they offered us a humiliating $50 voucher for our next reservation! Just fyi, we paid around £660 or $880 for that rental.
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Bienvenido al Alquiler de Coches con Hertz. En 1918, nuestro fundador, Walter Jacobs, tuvo una idea revolucionaria; crear el alquiler de coches. Desde entonces, lo hemos estado reinventado. Hemos facilitado la vida de los clientes con productos innovadores, un extraordinario servicio y nuestro programa de fidelidad Gold Plus Rewards.Hoy, contando con 10.000 sucursales alrededor de 145 países y 6 continentes, somos la compañía de alquiler de coches más extendida mundialmente. Un distribuidor de vehículos de alquiler de confianza, ya sea por un día, una semana o un mes.Estás con Hertz, nosotros nos encargamos de todo. Nuestra misión es llevarte a tu destino.See more