We just dropped our rental off at Santander Airport. We purchased extra cover, however, they decided to charge us 250 euros in “cleaning charges” despite the car being completely fine with minimal dirt. This is an extortionate amount to charge and very unacceptable. Luckily, we hadn’t made our way through security and circled back to challenge this - it felt like we were bartering with the lady at the desk. They said they would drop it to 100 euros….this is not professional at all. We will be taking this as far as necessary and be very careful for random and unexplained charges.
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