Rented a car from Hertz for our family holiday in August 2025. A most horrible experience from start to finish. Avoid these scammers at all costs. I pre ordered a manual transmission car 2 months in advance and when picked up was told there was only automatic available take it or leave it. Took photos of the car and a video which showed the extensive dents scratches and dings all over the car. When returning they looked and looked all over to find some damage and eventually I was informed that there was a scratch on the car that I caused! This so called scratch was so small and hard to see that it couldn’t be seen in my photos or video. I contested but they wouldn’t listen. Extremely rude and aggressive staff member. Obviously they are on commission for filing damages. I was charged €242.50 + handling charge of €3 for this non existent damages. Had to leave for our flight and picked up the issue with them when back home. They wouldn’t answer emails or calls. To ad insult they kept my full €300 deposit because apparently this is outlined in the small print of the contract so I was told in an anonymous email response from their customer service over 3 weeks later after 13 emails sent. Never again. These were the most expensive car hire company at time of booking but I opted to pay the extra for peace of mind. Hertz Palma airport or scammers. Avoid at all costs.
Claim your business profile now and gain access to all features and respond to customer reviews.
Bienvenido al Alquiler de Coches con Hertz. En 1918, nuestro fundador, Walter Jacobs, tuvo una idea revolucionaria; crear el alquiler de coches. Desde entonces, lo hemos estado reinventado. Hemos facilitado la vida de los clientes con productos innovadores, un extraordinario servicio y nuestro programa de fidelidad Gold Plus Rewards.Hoy, contando con 10.000 sucursales alrededor de 145 países y 6 continentes, somos la compañía de alquiler de coches más extendida mundialmente. Un distribuidor de vehículos de alquiler de confianza, ya sea por un día, una semana o un mes.Estás con Hertz, nosotros nos encargamos de todo. Nuestra misión es llevarte a tu destino.See more