BEWARE HERTZ IN MALAGA/BARCELONA. Was recently mis-sold premium roadside assistance at Malaga which I never agreed to and believe was deliberately mis-lead into not noticing on the rental agreement by the customer services agent stating and circling only other expected fees on collection as a distraction. Was also forced to extend by 2 days in Barcelona due to a passport theft and was clearly told would be continued at the average daily rate of the existing contract but then later charged nearly twice that without being able to dispute costs at the drop off desk because simply taken from the credit card deposit already held by them. Customer services have been really unhelpful so far despite supplying supportive evidence. Planning to escalate further as looking at other reviews think this is now appearing widespread and that they just cannot be trusted any more.
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Bienvenido al Alquiler de Coches con Hertz. En 1918, nuestro fundador, Walter Jacobs, tuvo una idea revolucionaria; crear el alquiler de coches. Desde entonces, lo hemos estado reinventado. Hemos facilitado la vida de los clientes con productos innovadores, un extraordinario servicio y nuestro programa de fidelidad Gold Plus Rewards.Hoy, contando con 10.000 sucursales alrededor de 145 países y 6 continentes, somos la compañía de alquiler de coches más extendida mundialmente. Un distribuidor de vehículos de alquiler de confianza, ya sea por un día, una semana o un mes.Estás con Hertz, nosotros nos encargamos de todo. Nuestra misión es llevarte a tu destino.See more