Wish I had seen these reviews before we booked our car rental with HERTZ SPAIN. They are thieves! We were given all sorts of excuses why we couldn't leave without taking FULL comprehensive insurance on our car (even though we had full comprehensive insurance via our travel insurance policy!). We gave up in the end, took it, thinking we would dispute it later but it turns out it is IMPOSSIBLE to get in touch with anyone at HERTZ after you leave the office. We tried 5+ different email addresses, all phone numbers publicly listed were disconnected. We finally thought we had got somewhere when we returned the car (nice woman who assured us she would make note of our concerns when processing our deposit etc and send us an email with relevant parties details) but she never did and today they charged the full 700Euros - 500 for insurance + 200 bond/desposit. This is on top of the 345 Euros for 20 days rental. THEY ARE SCAMMERS!! I am now investigating via my bank. Not even an invoice to outline what the 200 Euro bond was held back for, as we filled up the car before returning and not one scratch!
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Bienvenido al Alquiler de Coches con Hertz. En 1918, nuestro fundador, Walter Jacobs, tuvo una idea revolucionaria; crear el alquiler de coches. Desde entonces, lo hemos estado reinventado. Hemos facilitado la vida de los clientes con productos innovadores, un extraordinario servicio y nuestro programa de fidelidad Gold Plus Rewards.Hoy, contando con 10.000 sucursales alrededor de 145 países y 6 continentes, somos la compañía de alquiler de coches más extendida mundialmente. Un distribuidor de vehículos de alquiler de confianza, ya sea por un día, una semana o un mes.Estás con Hertz, nosotros nos encargamos de todo. Nuestra misión es llevarte a tu destino.See more