hertz.es

Avoid Hertz (Tenerife South) like the plague!

Avoid this company like the plague!! Took advantage of us having our young medically complex tube fed child with us, we got out of the airport later than expected due to delays with her wheelchair. We had our keys and went straight to the car to start loading baby and bags, for the first time ever, (after renting cars abroad at least 15 times in the last 10 years) we didn’t take photos and videos of the car (it was also dark and poorly lit) The lady spoke little English and failed to go through the standard checks with the car. As previously mentioned this is something we’ve never experienced before, usually with all the PROFESSIONAL companies we’ve dealt with, THEY have initiated the car checks not us. When returning our car. They told us the car was damaged and quickly whisked the car away to ‘the car wash’ to wash the probable dirt they were calling ‘damage’ away before we had a chance to inspect the ‘supposed’ damage. They are deceiving manipulative liars who abuse the trust of tourists and take advantage of families travelling with disabled passengers. We will not let this slide. They were clearly caught out as they started sweating and were flustered as soon as we called our their disgusting behaviour. The embarrassing lady who wrongfully failed the check the car with us in the first place was acting in a manner I would only expect from disobedient children. I HOPE NOBODY EVER RENTS A CAR FROM THEM AGAIN. Avoid Hertz, Tenerife south airport!! (Not surprise there was no queue for them either compared with other providers)

Date of experience: Nov 12, 2023