I recently had an incredibly distressing experience with the Hertz agency in Valencia. After misplacing my passport inside a rented vehicle, my initial call to Hertz was met with the assertion that nothing had been found. Only after personally visiting the agency and persisting did they contact the subsequent renter of the vehicle. Thankfully, that client found my items and was due to return the car on Sunday.Upon revisiting the agency, I was informed that while the car was returned, my passport was not. I was met with rudeness and a blatant unwillingness to share further details. My return trip on Monday revealed that the subsequent client was willing to return the passport only if Hertz acknowledged receipt in writing. This was something the agency refused to do, and I was not even informed about this crucial development. The client, having no other option, reportedly dropped my passport at a police station. Despite the gravity of my situation, Hertz seemed reluctant to give me any information, let alone assist in a timely manner. They eventually directed me to the Guardia Civil in Alfafar.On reaching the mentioned police station, I was informed that they hadn’t received anything of the sort. Desperate for answers, I sought Hertz's assistance to contact the client, only to be met with resistance due to their supposed privacy concerns. Their suggestion? That I should go to the police so they can liaise with Hertz.After yet another trip to the agency, their reception was rude and unaccommodating, even after I explained my prior police visit. It was only after multiple trips and pleas to various police officers that I was finally able to retrieve my passport.While I recognize the importance of privacy, the entire ordeal could have been avoided, or at the very least alleviated, if Hertz showed a shred of empathy and cooperativeness. I sincerely hope no one else has to endure such an ordeal with them.
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Bienvenido al Alquiler de Coches con Hertz. En 1918, nuestro fundador, Walter Jacobs, tuvo una idea revolucionaria; crear el alquiler de coches. Desde entonces, lo hemos estado reinventado. Hemos facilitado la vida de los clientes con productos innovadores, un extraordinario servicio y nuestro programa de fidelidad Gold Plus Rewards.Hoy, contando con 10.000 sucursales alrededor de 145 países y 6 continentes, somos la compañía de alquiler de coches más extendida mundialmente. Un distribuidor de vehículos de alquiler de confianza, ya sea por un día, una semana o un mes.Estás con Hertz, nosotros nos encargamos de todo. Nuestra misión es llevarte a tu destino.See more