hertz.es

The car rental company has invoiced me…

The car rental company has invoiced me an amount of 242 EUR for the cleaning of the vehicle, which appears to be a coincidental sum equal to the initial deposit plus an additional 42 EUR. I sought clarification from the personnel at the Hertz rental counter, who informed me that the car was not returned in a clean condition and exhibited sand on the seats. Furthermore, they asserted that there was interior damage, but when I inquired about the nature of this damage, I was informed it pertained to "cleaning damage," a term I had never encountered before. While it is true that there was some sand on the seats, attributable to our use of the car after visiting the beach, and one seat was slightly damp due to our return from the seaside, the car, in general, required no more than a simple vacuuming.The charge of 242 EUR for this cleaning service, in my view, appears to be excessive and unjust. Throughout my interaction with Hertz, I consistently sensed a lack of transparency and felt pressured regarding insurance options, despite having already purchased insurance elsewhere. Their frequent reference to the potential loss of the deposit from the outset of the rental process contributed to my discomfort. Had it not been for the advanced stage of the rental, I would have seriously considered canceling my reservation with Hertz and seeking services from an alternative provider.This marks the first occasion in my experience where a car cleaning fee has reached such a high amount, which I would characterize as comprising both the initial deposit and an additional 42 EUR when dealing with Hertz.

Date of experience: Aug 19, 2023