We booked a small car through Booking.com for a day trip. Arrived at the counter at the airport, everything went very quickly and we were served well. However, we were given an electric car instead of a gasoline car, as actually booked. We agreed, because we were assured that the battery would be enough for the route planned by us. Not even at a quarter of the distance, the battery went down so quickly that we had to go to a charging station. Due to the fact that we were given the wrong charging cable, we visited over six stations and none of them were able to charge our car. Employees of a gas station and an electric car driver explained to us that they had never seen such a cable and that such connections do not exist in Spain. In the end, we could only get back to the airport with the help of a private power charger and spent 3/4 of the day worrying about the car. IN ADDITION, the customer service does not exist at all. We called every number we could think of and either they consistently didn't answer or the man could only speak French and pushed us away. Even if our experience can be an exception and we think that the employees did not act maliciously, we will not rent a car from this company again.
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Bienvenido al Alquiler de Coches con Hertz. En 1918, nuestro fundador, Walter Jacobs, tuvo una idea revolucionaria; crear el alquiler de coches. Desde entonces, lo hemos estado reinventado. Hemos facilitado la vida de los clientes con productos innovadores, un extraordinario servicio y nuestro programa de fidelidad Gold Plus Rewards.Hoy, contando con 10.000 sucursales alrededor de 145 países y 6 continentes, somos la compañía de alquiler de coches más extendida mundialmente. Un distribuidor de vehículos de alquiler de confianza, ya sea por un día, una semana o un mes.Estás con Hertz, nosotros nos encargamos de todo. Nuestra misión es llevarte a tu destino.See more
