Hired a car from Hertz at Gerona airport. Reception staff was friendly and bumped up our car but the car itself had significant damage at the back with the rear bumper cracked. This wasn't recorded anywhere and only when I sent an email telling them about it I was told they had already recorded it but no mention during check-in. There was also no staff at the car park when picking up or returning the car and even though the car was returned with a full tank I was charged £70 for refuelling. Luckily I took pictures of receipts and the petrol station. Hertz refunded the money but I'm not sure how this would have gone if there had been no proof from my side.
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Bienvenido al Alquiler de Coches con Hertz. En 1918, nuestro fundador, Walter Jacobs, tuvo una idea revolucionaria; crear el alquiler de coches. Desde entonces, lo hemos estado reinventado. Hemos facilitado la vida de los clientes con productos innovadores, un extraordinario servicio y nuestro programa de fidelidad Gold Plus Rewards.Hoy, contando con 10.000 sucursales alrededor de 145 países y 6 continentes, somos la compañía de alquiler de coches más extendida mundialmente. Un distribuidor de vehículos de alquiler de confianza, ya sea por un día, una semana o un mes.Estás con Hertz, nosotros nos encargamos de todo. Nuestra misión es llevarte a tu destino.See more