I wish I read the reviews on Trust Pilot before hiring from Hertz Bilbao Airport. We hired a car with super cover, personal insurance and additional driver. They also charged us for an estimated fuel energy charges, maximum recharging price and the service charge of doing this. (This is based on the possible event that you return the car less than 20% charged). This amounted to 344. 00 Euros. We used the car safely for 2 days. The car was in excellent condition and fully charged, when we returned it before opening hours, dropping the keys in the letter box of Hertz AEROPUERTO DE BILBAO. Within a week, I was emailed an invoice for an additional special cleaning at the extra cost of 200 Euros. I was also sent a damage report with no images, just a photograph of form with writing on it which was too blurry to read. We returned the car clean, inside and out. These special cleaning charges brought the total to 519.94 Euros. I have not had the fuel charges and service costs returned. I have a feeling that if we did not have the super cover insurance, they would have accused of damaging the car as well. I WILL BE AVOIDING HERTZ IN FUTURE AND WARNING ALL FRIENDS AND FAMILY ABOUT THIS. I WILL ALSO POST ON SOCIAL MEDIA ABOUT THIS SCAMMING COMPANY. I am disgusted by the amount of poor reviews I've seen here on Trust Pilot, but at the same time, it just proves my point about Hertz ( I guess its all in the name) Hertz Hurts Your Pocket!!!!!!!
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