When booking Vueling flight tickets to Bilbao I also booked car rental for 12 days through Vueling Cars supplied by Hertz. What I received from Vueling Cars was a car hire voucher from CarTrawler. I presented the voucher at pick-up of the car at the Hertz rental desk in Bilbao Airport. The staff member started the registration and mentioned that the car was without damage and with a full tank. I was then asked to sign and put my initials 3 places on a paper in Spanish not much larger then a normal receipt. This turned out to be the contract. I looked at the numbers and the final line said EUR 462.00 and my voucher said EUR 462.54. I thought everything was fine and the difference a matter of rounding of the amount. The next day I became in doubt and used Google Translate to understand the receipt/contract. I now became aware that the staff member had me accepted "Super Cover/Super Cobertura" and "Fuel Purchase Option/Tanque Combustible" as additional products with 2 of my initials. This added EUR 462.00 to my bill and was not my voucher of EUR 462.54. By my 3rd initial I had declined "Personal Insurance/Seguro Personal", which I was never offered. We had spent the night in Bilbao so the next day I decided to drive back to Bilbao Airport to complain about the additional products, which I was charged but never verbally explained or offered. The staff member was not at work but I was told by another staff member that a contract was a contract but I could write Hertz Customer Relations España. I wrote my compliant 06-07-2023 and the case was closed by Hertz 11-08-2023 without approving my complaint. These were the final words by Hertz: "Thank you for contacting us. I have carefully reviewed all the details of this case, and can confirm that you have been charged in accordance with the supporting documentation provided. With this in mind, no adjustment may be made to the super cover insurance accepted in the contract.We now consider this case closed. We have inform you that no further investigation into the matter will be made."By the way I returned the car after the 12 days rental without damage.
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