On August 3, 2023 at 2:30pm I rented a car from Hertz in Malaga, Spain and before we drove out the parking garage, I took a video of a scratch on the front fender near the right tire. My flight out was at 6 am two days later and I returned the vehicle before hertz offices were opened and dropped the keys. During my layover in Paris I got an email saying that the vehicle had a scratch caused by me during the rental period. When I arrived home I got photos from hertz pointing at the same scratch I had videotaped and brought to their attention. I sent the video to them but they totally refused to accept my very clear evidence. It is broad day robbery. They are stealing $395.57 for scratches I never caused. I feel very violated and makes me sad that people can be that dishonest.
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