hertz.es

- AVOID AT ALL COSTS, NOTHING MORE THAN A SCAMMER COMPANY

- In Madrid airport the counter is outside (all other car rental counters are inside) so if you travel in winter, don't even think about Hertz (Actually, don't even think about them at all) or you will freeze.-They don't open 24 hours in Madrid airport (Even if they don't tell you that), so if you arrive at early hours prepare to wait many hours and freeze outside and if you arrive late night, prepare to pay a big fee for "late hours pick-up" (They don't tell you NOTHING about all of this when you make the reservation)-When my family picked up the car, they cheated them and charged them for stuff that was already on the price, or they didn't want. When I noticed this, that same day, I instantly called the client service, but they told me that they couldn't do anything until I delivered the car back (which was going to be 4 weeks later) because according tho them, they didn't have access to the contract I signed until the car was returned (Can you believe that?)Long story story short, once I returned the car I contacted client service again, just for them to tell me that they couldn't do anything because my family did agree to all of those charges once they signed.Client service is basically NONEXISTANT and they AREN'T there to help you, just to justify themselves.I ended up paying 1450 euros for a rental that was initially 800 euros.(Oh also, never select the "pay in my local currency" option when paying with your credit card, because the conversion is super abusive (another scam), just select euros, otherwise you might lose a couple of hundred dollars just in conversion.Please take my word and DON'T pick hertz, EVER.

Date of experience: Apr 25, 2024