Thrifty/Hertz at Barcelona airport, (as booked through to) with have been an absolute nightmare to deal with. No vehicle reserved on arrival, 'upgraded' us to a worse vehicle, vehicle was substantially more damaged on collection than they would acknowledge on on-hire report, vehicle was returned in good/equal condition with full fuel - claimed vehicle was returned with excessive damage and low fuel, despite providing evidence to prove otherwise they are denying our complaint - will raise chargeback claim on credit card. This amounts to fraud. Operatives at airport were vile to deal with/submitted false information, including physically scratching the vehicle themselves, whilst being filmed by myself. At this point said operative became threatening and tried to take my phone from me. Will not use Hertz/Thrifty again. Had good experiences with Europcar/Enterprise during previous visits, so assume issue is just with Hertz/Thrifty, who used to be reputable...
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Bienvenido al Alquiler de Coches con Hertz. En 1918, nuestro fundador, Walter Jacobs, tuvo una idea revolucionaria; crear el alquiler de coches. Desde entonces, lo hemos estado reinventado. Hemos facilitado la vida de los clientes con productos innovadores, un extraordinario servicio y nuestro programa de fidelidad Gold Plus Rewards.Hoy, contando con 10.000 sucursales alrededor de 145 países y 6 continentes, somos la compañía de alquiler de coches más extendida mundialmente. Un distribuidor de vehículos de alquiler de confianza, ya sea por un día, una semana o un mes.Estás con Hertz, nosotros nos encargamos de todo. Nuestra misión es llevarte a tu destino.See more