Prepaid car rental through Expedia at Barcelona airport. Returned the car with full tank of petrol - only to discover two days later that refuelling charge has been applied. Basically, they are running a racket - who takes the money is not known to me but is must be a good profit. The complaints have revealed the least competent customer service I have ever encountered. They do not know what the company policy regarding refuelling is! Claimed that the refuelling must take place no more than 30 minutes before car return - a porkie, nothing about time limit in the company policy (I refuelled a day before and parked the car in the hotel garage in Barcelona). Claimed that refuelling must be done no further than 10 km from the point of return - another lie, their own policy states that the allowed distance is 15 km. Just avoid at all cost. I am now going through my credit card company to recover the loss.
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