Avoid this company. Be aware there is no possibility to change your route (and by that: the return location) with this company. Their website states that you have to call a phone number if you want to change your return location, and that their phone line is open 24/7. After having been told "you're now on hold" and been on the line for 13 minutes, a message comes "we are now closed". We tried calling the next day, and after another 15 minutes on hold, they were actually open. Turns out the woman on the line could not help us, despite the website stating they could. We would have to call the pickup-location, drop-off-location and the new required drop-off-location ourselves to "check if its fine by them that we make some changes". 1. All those offices were closed on weekends. 2. There was no way we'd risk making these kind of agreements having read the reviews on this website. So surprised a company of that size can have such HORRIBLE costumer service. Will never use again.
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