Hertz at Malaga airport seem to be doing scams as part of their business. I cannot warn enough against these people, so simply avoid them at all costs! I had two experiences during June and July 2024, the first where they added 50 Euro in extras that was never ordered nor requested. However, I was not seeing this before the invoice was issued after the rental was terminated. The second experience was even worse, since there were nobody there to inspect the car upon delivery I returned the key to the office. One hour later I received an e-mail claiming that there were a very minor color scratch on the right rear screen, and they already invoiced me 300 Euro for it, without giving me any time to comment on it nor having a proper taxation. The photos that I took prior to the rental clearly show that this "black mark" was there already, not my issue at all.Claiming anything to Hertz customer service is a dead end. They confirm to have received the claim, but are not following up even after several reminders.The airlines advertise Hertz's services which seem attractive due to extra point givings and some lower prices than other international operators. However, dont be fooled and simply stay away from these scammers!
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Bienvenido al Alquiler de Coches con Hertz. En 1918, nuestro fundador, Walter Jacobs, tuvo una idea revolucionaria; crear el alquiler de coches. Desde entonces, lo hemos estado reinventado. Hemos facilitado la vida de los clientes con productos innovadores, un extraordinario servicio y nuestro programa de fidelidad Gold Plus Rewards.Hoy, contando con 10.000 sucursales alrededor de 145 países y 6 continentes, somos la compañía de alquiler de coches más extendida mundialmente. Un distribuidor de vehículos de alquiler de confianza, ya sea por un día, una semana o un mes.Estás con Hertz, nosotros nos encargamos de todo. Nuestra misión es llevarte a tu destino.See more