hertz.es

Billing Issues

We had no issues with the actual car we were provided by Firefly. It was a SEAT Arona in nice condition. We rented for 19 days out of Malaga from March 14 to April 2, 2023.I don't like the fact that you are billed for a full tank of gas [in my case 65.16 euros] and then told to bring it back empty i.e. not a "full to full basis" -leave full bring back full. Inevitably you are being billed for gas you don't use. I would expect this of a shady operation not Hertz. I was aware of this and brought the car back virtually empty but I was certainly paying for gas I didn't use. I drove into Granada and wandered into an area that is restricted. I literally was 50 feet into this area before I realized my mistake and retreated. (I was following a service truck that is permitted in this area) I was fined 38 euros [via traffic camera] Granada is notorious for dinging tourists who make this very common mistake. Be warned -Granada is an absolute nightmare for driving. [I have driven in over 80 countries and hundreds of major cities plus I lived in Paris so I am very experienced driving in challenging places]Hertz passed along to me via email the traffic offence. Hertz has now notified me today that they will charge my credit card an additional 40 euros as an admin fee. Per Hertz I agreed to this when I signed the Rental Agreement. This charge was inserted by hand and I read it as 10 euros (not 40). 40 euros is an onerous fee and basically a way to exploit their customer. Charging a customer 40 euros for passing along a traffic infraction is excessive.Hertz also hit me with an additional fee of 78.84 euros as a senior driver (over 70) when I picked up the car. Again I think they have a responsibility to disclose the actual senior charge at the time of the reservation. I booked through a third party who were not provided this information. When you arrive to pick up your car -especially after a long flight -you are in a very vulnerable position. You basically are forced to agree to some very onerous terms in order to get a car.When I booked the vehicle through EconomyBookings.com the 'pay on arrival' was to be 154.28 euros and this included local taxes. This was escalated to 389.30 euros at pickup through multiple additional charges (gas/senior/service charge/taxes etc) Several of these additional charges were supposed to be included in my fee of 154.28 euros.I am addressing this matter further with EconomyBookings and Hertz.

Date of experience: Apr 01, 2023